FAQs

How can I get my order in time for my deadline?

The fastest way to get your order in to us is our online order service. Whether you are in your office or at home, our online order service is convenient and fast. For rush orders, please follow up your order with an e-mail to the pick-up location you have selected:

How long will it take to complete my order?

Basic orders may be completed within 24 to 48 hours. For large quantities or custom orders, call 519-661-4014 or email krusse4@uwo.ca. Most copying can be done right away. Occasionally, colour copying may take one to two hours depending on our volume of business. All photocopying is done on a first-come, first-serve basis.

How can I contact you?

Our main office is open Monday to Friday from 8:30 a.m. to 4:30 p.m.. Please call 519-661-4014 or email krusse4@uwo.ca to discuss your project.

What are your hours and locations?

Our hours vary by our two locations:

Do you offer pick-up and delivery?

For your convenience we offer a daily campus pick-up and delivery service Monday to Friday.

If you require a job to be picked up, please call extension 84014. Pickups occur Monday to Friday only.

Does Graphic Services offer design?

Our award-winning design team offers the experience, imagination and vision to deliver innovative print and digital design from concept to final product. If you have a question about having a project designed or would like to receive a quote, contact Kelly Hunt.

Where do I get official UWO Business Cards?

Western's official supplier for UWO Business Cards, Letterhead & Envelopes is the Data Group, as per Communications.  All UWO stationery must be ordered through Mustang Market, through the Data punchout.

Faculty & staff with Mustang Market access (click "Mustang Market" link in right side column under "Login Tools") can place orders directly.

Graduate students will need to have their Faculty or Dept. admin staff order cards on their behalf.

All questions can be directed to Paula Granger (Purchasing) x84579 or to procurement@uwo.ca.

How do I submit my thesis for binding?

You must submit your thesis to the Graphic Services Copy Centre. Hours/Location
For more information about your thesis
Thesis Regulation Guide
For a complete list of our products and services

Can I bring a PDF file or hard copy of my order to one of your locations?

Both PDFs or a hard copy of your order are acceptable.

May I supply my own paper for printing an order?

We accept most papers. To ensure that the paper you supply will produce the best quality, please bring a sample to the print shop so that we can test it out.

Does Graphic Services make personalized calendars?

Yes, we make personalized calendars with your favourite pictures. For a complete list of our products and services.

What forms of payment do you accept?

We accept cash, Visa, Mastercard, Interac, and personal cheques. Authorized staff can use UWO PeopleSoft accounts. See Speedcode FAQs for more information.

Is Graphic Services open to the public?

Yes, we are a full service print shop that serves the University community and the public.

Who should I contact if I have any concerns, comments or ideas for a new service or product?

Please contact our main office 519-661-4014 or email krusse4@uwo.ca Monday to Friday from 8:30 a.m. to 4:30 p.m..

Western University